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Terms That Govern Your Hy Baje Account

These terms set out what you agree to when you open and use your Hy Baje account. Access and eligibility depend on your local law and the region you are in — read these terms carefully before you deposit or play.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredUpdates notified by email

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ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your payment details are handled with care. We use encrypted connections for all account sessions and payment confirmations, so your bKash, Nagad, or Rocket wallet number is never exposed in plain text. Here is how we manage the key areas these terms touch.

Data Retention

We keep your account records for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of the data we hold.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your wallet preference between visits. No third-party advertising cookies are placed without your consent.

Account Access

Your account is tied to your registered mobile number. If you lose access, identity verification through your registered bKash or Nagad number is the recovery path we use.

Contact for Changes

To update your registered wallet number or request account data deletion, contact support with proof of ownership of both the old and new wallet. We verify before making any change.

What These Terms Actually Cover

Hy Baje Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with us, you enter into a binding agreement that covers how your account is opened, how funds move through bKash, Nagad, or Rocket, and what happens if either side needs to close the relationship. We do not accept accounts from regions

1
where online gaming is prohibited under local law — it is your responsibility to check whether access is permitted where you are. Payment terms are straightforward: deposits made via bKash, Nagad, or Rocket are credited to your account wallet once the transfer is confirmed on the
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payment network. Withdrawals follow the same wallet path — you request a withdrawal, we verify the account details match your registered wallet, and the funds are sent back to the same bKash, Nagad, or Rocket number you used to deposit. We do not send funds to
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a different wallet or third-party account. We may suspend or close an account if we detect activity that breaches these terms, including attempts to use multiple accounts, providing false registration details, or using a payment method that does not belong to you. Any balance in a
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suspended account is held pending review. These terms are updated from time to time; we will notify you by email before material changes take effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles terms-related queries directly. You can reach us through the channels below — have your registered bKash, Nagad, or Rocket number ready so we can locate your account quickly.

Team online

Live Chat

Open the chat window from any page on the site. Our team can walk you through account terms, wallet verification steps, and eligibility questions in real time.

Email Support

Send your query to our support address for written confirmation of any terms clarification. We respond to account and payment-related terms questions as a priority.

Help Centre

Our help centre covers common terms questions — account closure, wallet rules, and what to do if a bKash or Nagad transaction is disputed.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

Account eligibility depends on your local law and the region you are in. We do not open accounts for people in regions where online gaming is not permitted. Check your local rules before registering.

Our terms cover deposits and withdrawals made via bKash, Nagad, and Rocket. Funds must move between your registered wallet and your Hy Baje account — no third-party wallets are accepted.

Any balance in a suspended account is held securely pending review. We will contact you by email with the reason for suspension and the steps needed to resolve it before any funds are released.

Contact our support team through live chat or email with your registered wallet number. We will confirm your identity and provide a summary of the data we hold on your account.

Yes. Request account closure through support, verify your identity using your registered bKash, Nagad, or Rocket number, and any remaining balance will be returned to that wallet after review.

We notify you by email before any material change to these terms takes effect. Continuing to use your account after the notified date means you accept the updated terms.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your Hy Baje Account

How We Protect Your Account and Data

Reach Us About These Terms

Live Chat

Email Support

Help Centre

Common Questions About These Terms

01 Who can open an account with Hy Baje?

02 Which payment methods do these terms cover?

03 What happens to my balance if my account is suspended?

04 How do I request a copy of my account data?

05 Can I close my account and withdraw my remaining balance?

06 How will I know if these terms change?

Terms & Conditions

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