Reference

How Hy Baje Handles Your Personal Information

Your account data, payment details, and browsing activity on Hy Baje are handled with clear rules — what we collect, why we collect it, and how long we keep it. Access and eligibility depend on your local law and eligible regions.

Account Data ProtectionbKash, Nagad, Rocket Payment PrivacyCookie ControlsData Retention PolicyYour Right to Request Access

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about your data, want to request a copy of what we hold, or need to report a concern, our support team handles privacy requests directly. Reach out through any of the channels below and reference your account details so we can locate your records quickly.

Team online

Email Support

Send your data request or privacy concern to our support address. Include your registered account email so we can match your records and respond promptly.

Live Chat

Open the chat window from your account dashboard. Our team can confirm what data we hold and walk you through the steps to request a correction or deletion.

Account Settings

Some data preferences — including marketing contact opt-outs and cookie settings — can be managed directly inside your account settings without contacting support.

What We Collect and Why It Matters

Hy Baje Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to verify your identity, process your payments, and keep your account secure. This includes your name, contact details, and the payment method you use — whether that is bKash, Nagad, or Rocket. Transaction records

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are retained to meet financial compliance requirements and to resolve any payment disputes you raise with us. We also collect device and session data when you access the lobby from your phone or desktop — this helps us detect unusual login activity and protect your account
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from unauthorised access. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited strictly to what those processors need to complete your transaction. If you are in Bangladesh, your use of this platform and
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the data we hold about you is subject to applicable local law and the eligibility rules of your region. Where local law requires us to respond to data access or deletion requests, we will do so within the timeframe that law specifies.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Security and transparency are not afterthoughts in how we run accounts. Every layer of your data — from the moment you tap confirm on a bKash transfer to the session logs on your device — is handled under defined rules. Here is what that looks like in practice.

Payment Data Isolation

Your bKash, Nagad, and Rocket payment details are passed directly to the respective processor and are not stored on our servers in full. We retain only a transaction reference for dispute resolution.

Account Security and OTP

Every login from a new device triggers an OTP verification step. This means even if your password is compromised, your account cannot be accessed without the one-time code sent to your registered number.

Retention and Deletion

We keep account data for as long as your account is active and for the period required by applicable financial regulations after closure. You can request deletion of non-mandatory data by contacting support.

Cookie and Tracking Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust non-essential cookie preferences from the settings panel in your account.

Privacy Questions We Hear Most

These are the questions we receive most often about how your data is handled on this platform. If your question is not covered here, reach out via live chat or email.

We collect your name, contact details, and identity verification documents at registration. Once you make a deposit, we also hold a transaction reference tied to your chosen payment method — bKash, Nagad, or Rocket.

We share data only with payment processors needed to complete your transactions and with any authority that requires it under applicable law. We do not sell your data or share it for marketing purposes.

Contact our support team via live chat or email with your registered account details. We will identify your records and provide a summary of the data we hold within the timeframe required by applicable local law.

Yes. You can request deletion of non-mandatory data at any time. Some records — such as transaction history — must be retained for a period set by financial regulations and cannot be deleted on request.

Payment details are passed directly to the processor and are not stored in full on our systems. We retain only a transaction reference number, which is used solely to resolve disputes or verify a payment.

Your account data is retained for the period required under applicable financial and legal obligations after closure. Once that period ends, non-mandatory data is deleted from our systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoRoulette Bangladesh Live

How Hy Baje Handles Your Personal Information

Reach Us About Your Privacy

Email Support

Live Chat

Account Settings

How We Protect and Manage Your Data

Payment Data Isolation

Account Security and OTP

Retention and Deletion

Cookie and Tracking Controls

Privacy Questions We Hear Most

01 What personal data does Hy Baje collect when I open an account?

02 Does Hy Baje share my data with third parties?

03 How do I request a copy of the data you hold about me?

04 Can I ask Hy Baje to delete my account data?

05 How are my bKash and Nagad payment details protected?

06 What happens to my data if I close my account?

Privacy Policy

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